Moving Services Agreement

Moving Charges: I understand and agree that the total bill presented to me at the completion of the move, unless otherwise quoted, is based on the actual number of hours it takes to complete multiplied by the per-hour rate currently listed on our quote for movers providing labor only work. I understand there is a minimum charge of two hours for a load or unload only job and three hours for a job requiring both loading and unloading. There will also be a 20% premium for any same-day move requests.

Add On Services: If I require furniture wrapping services, a fee of $25 per roll of 18” stretch wrap used during the course of the move will be incurred. Up to twelve moving blankets will be provided at no additional cost during the course of the move if this service is selected. More moving blankets can be requested for a fee of $10 per additional six blankets before moving day. Also, PAYNE FREE MOVING LLC provides furniture assembly and disassembly services for a flat rate of $25 per location.

Truck Rentals: Upon request, PAYNE FREE MOVING LLC will rent and drive the moving vehicle for me. Cargo insurance for items that shift during transit is NOT covered under this agreement. I am responsible for ensuring the truck is packed to my satisfaction before the truck leaves. A one time travel fee we applied to the move based on the distance traveled by the movers from their Origin to the first location of the move and then from the final destination of the move back to the truck’s Origin.

Overages / Unique Items: PAYNE FREE MOVING LLC charges overages in 1⁄4 hour increments. Extra charges, $50 - $75, may be accrued based on certain oversized and/or unique items. Safes, glass table tops, full size copiers, appliances, fireproof file cabinets and aquariums that are 55 gallons and larger are examples of items that will accrue a $50 extra charge. Pool tables, hot tubs, jukeboxes and marble/granite table tops are examples of items that will accrue a $75 extra charge. PAYNE FREE MOVING LLC does not offer piano moving services at this time.

Estimates: I understand that Payne Free Moving is only guaranteeing the movers for the amount of time I have chosen. If the move requires additional time, the movers can continue work at the rate defined in this agreement only if there are no other jobs scheduled immediately after my move. In the event that there is another job scheduled after my move, the movers will have to leave at the scheduled stop point. While PAYNE FREE MOVING LLC can make recommendations, I bear the sole responsibility for ensuring that I book the appropriate amount of time for my move.

Payment: During this booking process, my credit card info will be securely stored. At the completion of my move, my card will be billed for the total amount owed as described in this agreement.  If my card is declined and any part of my bill remains outstanding after 14 days, I, the customer will be charged the highest rate of interest allowed by law in the state the move occurred in. If steps need to be taken to recover any outstanding amount, this agreement gives PAYNE FREE MOVING LLC the right to recover the determined amount plus interest, expenses accrued to collect monies, collection fees, reasonable attorney fees, and court costs from me. If I have asked PAYNE FREE MOVING LLC to rent a truck on my behalf, the fees associated with that rental will be billed prior to the move.

Damage Claims: Although our moving staff will be as careful as possible, from time to time damages may occur. If damage is caused by our staff, at our discretion, we will: repair the item or compensate for its depreciated value. China, glass, clocks, glassware, lamps, mirrors, pictures, artwork, Flat Panel Televisions, or any other fragile articles that are not packed & unpacked by PAYNE FREE MOVING LLC will only be moved at the owner’s risk. The expectation is that all furniture we’re moving will either be wrapped with moving blankets and stretch wrap prior to our arrival or the customer will take advantage of our wrapping services once we are onsite. We are not responsible for damage to furniture that isn’t properly wrapped prior to being moved. Because the mechanical condition of electronics and appliances are unknown; we only assume responsibility for items which are mishandled or receive visible damage by our staff. We are not responsible for unprotected flooring. A prior damage assessment will be completed prior to us beginning work. PAYNE FREE MOVING LLC is not responsible for any damage that we identify prior to the move. If due to an inherent weakness in a piece of furniture (I.E. defect, prior repair, unstable construction) damage occurs, I understand that PAYNE FREE MOVING LLC will not be liable for any damage to that piece. PAYNE FREE MOVING LLC is only responsible for items in our immediate care. PAYNE FREE MOVING LLC assumes no responsibility for money, jewelry, or other valuables. Please make sure these items are safely put away before our moving crew arrives. PAYNE FREE MOVING LLC’s policy in regards to particle board/ready-to-assemble furniture: These items are not structurally created to be moved once assembled; we will not repair or replace these items in the event they are damaged during the move. If presented with a unique/unsafe moving situation, PAYNE FREE MOVING LLC is not responsible for any direct or indirect damage to items or surroundings as result of the customer’s specific request. PAYNE FREE MOVING LLC is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers. If you discover damages after the move, please notify the PAYNE FREE MOVING LLC office within 48 hours of the move. No damage claims will be honored until the final bill has been paid in full.

Dispute Resolution: In the event of a dispute, PAYNE FREE MOVING LLC and I, the customer, agree to attempt to come to a reasonable agreement. If after 14 days no agreement has been made, and I would like to pursue legal action, I agree that the choice of courts will be in the City, County, and/or State in which PAYNE FREE MOVING LLC is headquartered.  Currently this is Woodbridge, Prince William County, Virginia. PAYNE FREE MOVING LLC will not be responsible for any court, attorney, or legal fees I incur.


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